By Mairi Clark

Our expectations of our interaction with computers have developed in the age of search. As users when we make a query we get an answer. Sometimes there’s a really good match between what we wanted to know and the answers we get. Sometimes there isn’t. Search is good for some types of query but bad for others, and when the latter applies, we look for human help.

In the future though, a question like “what’s the best mobile phone?” will be answered with a question (perhaps “what do you use your current phone to do?”). In fact, the path to a Read full story ›

Source: The Drum