By Amy Creeden

Saying that the digital landscape has changed drastically in the last two decades is a massive understatement. In the 20 years since ORM was founded, we’ve seen how the introduction of high-speed internet connections, smartphones and social media platforms have transformed digital tools from being an afterthought to becoming the leading factor in customer experience. The companies that have survived this shift are those that have embraced innovation and adopted a digital-first mindset across all aspects of their business.

Here’s what you can learn from some of the world’s top brands:

JPMorgan: Demonstrating the importance of operational Read full story ›

Source: The Drum