By Lisa Lacy

After potentially killing a giant rabbit named Simon and allegedly breaking the clubs of Australian pro golfer Mat Goggin – not to mention forcibly re-accommodating a passenger and barring girls for wearing leggings – United Airlines is out with a ten-point plan to change “how it flies, serves and respects its customers”.

This was released the same day the airline announced it “reached an amicable resolution” with forcibly removed passenger David Dao.

In a press release, United said its plan includes “[reducing] the amount of overbooking”, increasing compensation Read full story ›

Source: The Drum