'Don’t caveat apologies' – How Thomas Cook should have handled its Corfu crisis
By Alex Johnson
Holidays are a time to relax, put our cares aside and enjoy new experiences. But for the parents of two young children killed in Greece by fumes from a faulty hotel boiler, a relaxing break became their worst nightmare.
The tragic story took another turn last week when it was revealed that Thomas Cook, the tour operator behind the holiday, had received a reported £3.5m in compensation after the deaths. The parents of the children told a newspaper they received only around a tenth of that figure.
This news follows on from the recent inquest into the tragedy, where Thomas Cook’s Read full story ›
Source: The Drum




