By Natalie Mortimer

As competition in the retail sector continues to intensify, poor loyalty building skills and a failure to keep pace with the proliferation of consumer data is preventing some retailers from reaching their full business potential, according to former Tesco chief executive Sir Terry Leahy.

Speaking at an event in Central London last week Leahy said that “most” businesses are still struggling with data analysis because they haven’t educated senior leaders sufficiently and are failing to “ask the right questions” from the data they have on consumers.

“Organisations have not kept pace. They’ve not changed to reflect the way we’ve come to know Read full story ›

Source: The Drum