I want it now: Nectar and co.’s quest to fit the new shape of consumer loyalty
Nectar, along with its loyalty scheme competitors, was designed to encourage patience in the form of steady, accumulative spending gains. But now that consumer loyalty has a new face – one that’s hungry for instant gratification – the brand is on a mission to add more and more value to its currency, to stay relevant in an age of immediate and ubiquitous rewards.
James Moir, Nectar’s relatively new managing director, is well-versed on what he needs his business to do. The company has a number of objectives: bringing new brands on board to expand its list on 19 redemption and Read full story ›
Source: The Drum





