Nationwide extends remote mortgage video service Now as it predicts role of branch lies in ‘complex advice’
Nationwide is extending its in-branch high definition video link service to 400 of its store as it predicts the future of the bank branch lies in offering consumers “complex advice”.
The service, which is currently in 61 branches across the UK, offers customers the ability to speak with financial consultants based elsewhere in the country. Originally trialled to offer mortgage advice, it will now allow consumers to speak with financial planning managers and personal banking managers.
Speaking to The Drum at the launch of IBM’s London Design Studio, head of group innovation at Nationwide Daryl Wilkinson said the future of the bank Read full story ›
Source: The Drum
