By James Doleman

Specialist insurer Ageas Retail Limited has been fined for subjecting customers to unwanted “silent calls”.

These occur when call centre automated dialing systems call a number which is answered but there is no agent available to speak to the customer.

Telephone regulator Ofcom said that an investigation into Ageas found the company made 148 silent calls over three separate days during a seven-week period which was in breach of legislation relating to “persistent misuse of a telephone network or service”, although the degree of harm to consumers was at the lower end of the scale.

Ofcom fined Ageas £10,000 which must be paid Read full story ›

Source: The Drum