By John Glenday

The relative anonymity afforded by internet shopping is fuelling a rise in complaints from traditionally confrontation-averse shoppers, according to new research compiled by the Consumer Action Monitor.

New figures compiled by the group show a doubling in the number of complaints over inadequate goods and services provided online, hitting 66m in 2014.

The number of dissatisfied customers increased by 74 per cent overall with retail the most complained about industry, racking up some 18.5m individual gripes.

Next in line for consumer ire was the telecoms sector, which saw just 7.7m people voice displeasure at their mobile, broadband and television devices, followed by energy Read full story ›

Source: The Drum