Over a third of consumers leave stores if shop assistants fail to return to them in 3 minutes
UK consumers are losing patience with outdated shop floor customer service, according to new research, which found that 38 per cent of consumers will leave a shop if they have waited less than three minutes for an assistant to return from a stock enquiry.
The study, released by retail experience company Red Ant and Imperial College, questioned 2,000 UK consumers about their shopping experience satisfaction.
Product knowledge not being up to scratch was a bug bear for many consumers – 37 per cent voted this as the most annoying trait of sales staff, with more than one in five choosing to answer Read full story ›
Source: The Drum
