Over half of patients expect the same level of service from their healthcare provider as Amazon claims study
Over half of online customers (59 per cent) now have an expectation that their health care system will meet the same level of customer service received from delivery companies such as Amazon.
According to a recent report by Google and Decision Resources Group, which cited DRG Patient Insight research, claimed that consumers increasingly expect brands to address their needs to such an extent that well-crafted and thoughtfully delivered messages as well as the use of digital data, media, and distribution to reach the right person at the right time is a key growth area in the Read full story ›
Source: The Drum
