Rapp taps Roger Gagnon to shape customer experience and digital design
Rapp has hired Roger Gagnon to lead its customer experience strategy and experience design in the EMEA region.
The digital agency has tasked Gagnon with developing its customer experience strategies and designing its digital work across all categories and clients.
Gagnon will report to Rapp’s UK chief executive Chris Freeland, and will be tasked with helping UK brands design more human and intuitive products and services.
Freeland, said, “Customer experience is fast becoming the pinnacle point for any CRM strategy, and it is essential that we have the very best talent to deliver exceptional customer solutions. Roger brings a wealth of experience, passion Read full story ›
Source: The Drum
