The retail sector may be embracing a whole raft of new technologies to boost their sales, but the age old discipline of great customer service levels will always win out in the battle for sales and brand loyalty says Jamie Allan of Intermarketing Agency.

The retail industry faces many new challenges fronted by digitalisation; increasing innovations in technology and the streamlining of digital mean that the sector has to play catch up, or risk falling behind. The key challenge however is still a topic as old as the concept of retail itself; customer service.

Customer service and convenience should be Read full story ›

Source: The Drum