By Hannah Bowler How do you regain the trust of customers after a glitch in your system brought the world to a halt? The Drum asks whether the cybersecurity firm responsible for this summer’s IT outage has rebuilt its brand. One Friday in July, the world here Read full story › Source: The Drum...
Read MoreBy Kendra Barnett The software company believes its recently launched Agentforce will not only find diverse applications in marketing, sales and commerce – but will also help it win business from Microsoft. At its annual Dreamforce conference in September, Salesforce unveiled Agentforce, which promises a new era of autonomous AI-powered agents for businesses. The program could create new possibilities not only for customer service and operations management, but also for marketing and advertising. The successor to Salesforce’s Einstein AI platform, Agentforce is positioned as a next-generation platform designed to enhance sales, service, marketing and commerce efforts through autonomous agents powered by the company’s Data Cloud. Read full story › Source: The Drum...
Read MorePredictions for the B2B events sector are good. However, the industry has some issues to overcome, says Andrew Kyrejko of Momentum Worldwide, to provide experiences that truly connect. Amex Global Business Travel has released its 13th annual forecast for the global meetings and events industry – and on the surface, things are looking good for the sector. According to planners around the world, the outlook for 2025 is defined by growth and optimism. Event costs are expected by many to level out as demand rises and budgets increase. All of which looks set to support a future with more business Read full story › Source: The Drum...
Read MoreBy Audrey Kemp For here Read full story › Source: The Drum...
Read MoreConferences can be a drag, right? But they shouldn’t be, says Erica Wiggins of GPJ – there’s plenty exciting happening in the B2B events space. There’s a stubborn myth that B2B marketing can’t match the creativity or excitement of B2C, but that view is outdated at best. Experiential marketing, with its immersive, personalized experiences, is transforming B2B engagements, making them more dynamic, memorable, and powerful than ever before. As from our B2B focus week Read more here Read full story › Source: The Drum...
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