Renowned in the world of customer service for its keynote speakers, thought leaders, case studies and peer networking opportunities, the CCA Global Convention is a must-attend for all senior executives tasked with developing their future customer service strategy.
This year’s program is focused on showcasing examples of digital, social and mobile excellence from across different sectors. Keynote speakers include EMEA’s vice president Matthew Poyiadgi, customer service director of Sky, Danielle Macleod, and Simon Separghan, managing director of global contact centres and digital channels at Barclays.
CCA Global’s chief executive officer, Anne Marie Forsyth, said: “With such a large volume of information to Read full story ›
Source: The Drum
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