By Thomas Hobbs

It’s already looking like a week to forget for M&S after it parted ways with its global director for loyalty & insight Suzanna Broer – who spearheaded the recent launch of the Sparks card – amid claims she allegedly made racist remarks.

And things could be set to get even worse, with analysts expecting the retailer’s general merchandise division to suffer once again when it posts a Christmas trading update on Thursday (7 January).

Retail analyst Nick Bubb is forecasting a 3% drop in like-for-like sales over the festive period, while Nomura expect sales to fall to 5.5% – a drop Read full story ›

Source: Marketing Week