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BA takes to Twitter to apologise for mass disruption but sorry doesn't fly with customers

on May 28, 2017 | 0 comments

By Tony Connelly

British Airwaves has released a statement on social media apologising for the IT failure which has grounded planes from Heathrow and Gatwick, leaving thousands of passengers stranded.

All BA flights from the two airports were cancelled this morning (28 May) after a power supply issue sparked a major IT failure.

The airline’s chief executive Alex Cruz released a video statement on Twitter confirming the problem and apologising for the mass disruption.

In it he said: “I am really sorry we don’t have better news as yet, but I can assure you our teams are working as hard as they can to resolve Read full story ›

Source: The Drum