Barclays has become the first UK bank to roll out a face-to-face video banking service letting customers communicate with employees from their mobiles, tablets or laptops.
The 24/7 service, which will launch on 8 December, will be available initally to premier account members, who will have the option to speak securely via a video call to a member of staff at any time of day via their own devices.
It will be extended to mortgage, business and wealth customers from early 2015, before being rolled out to all retail customers, and will automatically match customers to a specific member of Read full story ›
Source: The Drum
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