By Jon Norris

The cardinal sin of legacy financial institutions was treating their ‘customers as cash cows’ says Jon Norris, head of content at RocketMill. Will the new generation of fintech players do it differently?

The great financial services unbundling of the past decade has been a joy to watch. Bloated institutions, creating huge value for shareholders – but little for society – have been cracking under the fiscal pressure of the financial crisis, and the reputational pressure of their role in bringing it about.
Meanwhile, advances in technology, slackening of certain regulations and a healthy sprinkling of innovation have birthed a new Read full story ›

Source: The Drum