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Giffgaff called to account in overbilling scandal with £1.4m fine

on Jul 30, 2019 | 0 comments

By John Glenday

Giffgaff is today counting the cost of a billing scandal after it was found to have overcharged around 2.6 million customers to the tune of £2.9m.

The pricing error has seen Giffgaff landed with an outsize bill of its own from Ofcom which has fined the Telefonica-owned mobile operator £1.4m over its failings in the case – despite it refunding £2.1m of this cash to affected individuals, with the outstanding amount being donated to charity in cases where it was unable to identify the individuals concerned.

The fine could have been even higher but incorporated a Read full story ›

Source: The Drum