Royal Bank of Scotland is to invest more than £1bn over the next three years to improve digital banking and modernise its branches with iPads and free Wi-Fi.
The bank announced the investment after its chairman, Philip Hampton, told shareholders on Wednesday that its branch transactions had fallen by 30 per cent over the last three years while online and mobile transactions had risen by 230 per cent.
“Our customers’ needs are rapidly changing, they want to bank day-to-day in the most convenient ways available,” said Les Matheson, head of UK retail operations at RBS.
The upgrades will allow customers to do more Read full story ›
Source: The Drum
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