By beth o'grady The way that people pay, whether in-store or online, has changed dramatically over the years. Gone are the times when cash paid for everything as, now, there are so many other things for consumers to consider when deciding how they use their hard-earned money such as security, hygiene, convenience, speed and much more. Here we delve into how emerging payment methods are turning into payment solutions, and the impact of Covid-19 on digital payments. Is cash still a payment player? According to UK Finance, in 2019 cash payments declined by 15% and for the first time ever, over half of Read full story › Source: The Drum...
Read MoreBy Imogen Watson While news of John Lewis and Waitrose’s Christmas ad is still firmly under wraps, the retailer has shared some news on its broader campaign, billed as a ‘Christmas campaign like no other, for a year like no other’. It’s been a hell of a year for all, but for some, Covid-19 has made it extra difficult to provide for their families. However, if there’s been one good ‘side-effect’ of the pandemic – it has brought communities closer together. Aiming to harness the spirit and thoughtfulness brought on by the Covid-19 pandemic, John Lewis and Waitrose have teamed up with two Read full story › Source: The Drum...
Read MoreBy Imogen Watson While news of John Lewis and Waitrose’s Christmas ad is still firmly under wraps, the retailer has shared some news on its broader campaign, billed as a ‘Christmas campaign like no other, for a year like no other’. It’s been a hell of a year for all, but for some, Covid-19 has made it extra difficult to provide for their families. However, if there’s been one good ‘side-effect’ of the pandemic – it has brought communities closer together. Aiming to harness the spirit and thoughtfulness brought on by the Covid-19 pandemic, John Lewis and Waitrose have teamed up with two Read full story › Source: The Drum...
Read MoreWatch the on-demand webinar. How can retail brands ensure the product information their customers want is available, accurate, and consistent across all channels? How can they be confident that the product experience properly reflects the core values of the brand? Why is product information and product experience so important to the customer experience anyway? These were just some of the issues discussed during The Drum’s recent webinar – ‘Omnichannel need not be ominous’ – hosted in partnership with Akeneo. The Drum’s editor-in-chief Gordon Young spoke with Kristin Naragon, VP of strategy & growth at Akeneo, and Peter Sheldon, senior director Read full story › Source: The Drum...
Read MoreBy Lucy Campbell Woodward The business world is used to seeing size as an indicator of success and security. Heritage is another one. The bigger you are and the longer you’ve been around, the more likely you are to endure. Or rather, that used to be the case. Today, bigger is not necessarily better, and for many companies their size is increasingly becoming something of a millstone. The world around them is changing faster and faster and before they know it, they’ve been overtaken. The legacy issue Why should this happen to companies that have spent years heavily investing in expertise and technologies that were supposed to Read full story › Source: The Drum...
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